Returns

Return & Refund Policy

Last updated: November 12, 2025

If your apron is not quite right, you have 30 days from delivery to send it back, even if you simply changed your mind. There is no restocking fee, and refunds go out promptly once your return is on its way.

What can be returned

For a full refund, please return the apron unworn, unwashed and in the condition it arrived, with any tags still attached. An apron that has been used in the kitchen, laundered or marked cannot be resold, so we are unable to take it back unless it is faulty.

Starting a return

1. Email us first at info@fennelbay.com with your order number and the apron you are sending back. A reason helps us improve but is not required.
2. We reply with confirmation and any notes for your parcel. Our customer service email is available 24/7, so you will not be kept waiting.
3. Pack the apron securely and post it to our registered company address:

Please use a tracked service and keep your receipt until the refund arrives. Return postage is paid by you unless the return is due to our mistake.

Refunds

We issue your refund promptly once your return has shipped and you have sent us the tracking details. It goes back to your original payment method; banks and card issuers usually take 5-10 business days to show it. Original shipping charges are refunded if the whole order is returned because of an error on our side.

Damaged, faulty or incorrect aprons

If your apron arrives damaged, has a flaw in the print or stitching, or is not the design you ordered, email us a photo within 30 days of delivery. We will send a replacement or give you a full refund, whichever you prefer, and you will not pay anything to have it put right.

Exchanges

Would you like a different print? The quickest route is to return the first apron for a refund and place a new order for the one you want, so it can ship straight away.

Parcels that never arrive

If tracking stops moving or shows a parcel as delivered but you cannot find it, email us. We will open a claim with the carrier and, where the parcel is truly lost, send a replacement or refund you.

Questions

Write to info@fennelbay.com about anything to do with a return; our customer service email is available 24/7.